Privacy Policy

1. Introduction

Wood Wright Ltd (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We are registered in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name and contact details (email address, phone number, postal address)
• Property details relevant to our services
• Communication records and correspondence
• Payment information for transactions

Automatically Collected Information

• IP address and browser type
• Pages visited and time spent on our website
• Device information and operating system
• Referral source and website navigation patterns

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage our carpentry services
• To respond to enquiries and provide quotations
• To schedule consultations and installations
• To process payments and maintain financial records
• To communicate important updates about your project
• To improve our website and services
• To comply with legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contractual necessity: To fulfil our contractual obligations when you engage our services
• Legitimate interests: To operate and improve our business
• Legal compliance: To meet our legal and regulatory obligations
• Consent: Where you have given explicit consent for specific purposes

5. Data Sharing

We do not sell your personal information. We may share your data with:

• Trusted suppliers and subcontractors who assist in delivering our services
• Professional advisers including accountants and legal advisers
• Regulatory bodies and law enforcement when legally required
• Website hosting and analytics providers

All third parties are required to respect the security of your data and treat it in accordance with the law.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure storage of physical and electronic records
• Limited access to personal data on a need-to-know basis
• Regular review of our security practices
• Secure disposal of data when no longer required

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

• Enquiry records: 2 years from last contact
• Client records: 7 years after project completion (for warranty and legal purposes)
• Financial records: 7 years (as required by law)

8. Your Rights

Under data protection law, you have the following rights:

• Right of access: Request a copy of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data in certain circumstances
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Request transfer of your data
• Right to object: Object to certain types of processing
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details below.

9. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use our website

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Complaints

If you have concerns about how we handle your personal data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues:

13. Contact Us

For any questions about this Privacy Policy or our data practices, please contact: